Intact Insurance 321 6 Ave SW #1200

Worst insurance to deal with when it comes to claims and costumer services. My RV trailer was damaged on aug 5 at night from the hail storm. On Aug 6 I called to put in my claim early that morning. After no call back after 2days I've logged into intact app and submitted the pictures of the damage myself. Forward a week later still no call back from the adjusters so I called to get some information. Where they asked me all over again for all the information I had already provided to them along with the pictures. Over 2weeks now still no follow-up from intact tried calling my adjuster who never returns phone calls. After 4days of leaving voice mails and sending emails he decided to email back saying they're sorry and that it will take 6-8weeks for them to make a decision. it's already been 2weeks + now its gonna be another 6-8weeks. What a joke. Worst insurance to deal with. While my other friends and family got a answer on the damage within 2days after the storm. But intact 6-8weeks if you're lucky. I'll be switching my insurance at the end of my policy.

I have had two auto insurance claims in the last year and Intact has been amazing to deal with. Not only do I get one of the best rates but the customer service is excellent. They have gone above and beyond from the initial claim process through to confirmation of final repairs.

Awful customer service my house and car got damaged due to hail and I started the hassle dealing with them. All other insurance right away send their adjusters however when you call them they tell you wait 8 weeks. I wish I could give them zero.

DO NOT GET AUTO INSURANCE FROM INTACT I was t-boned in an accident that was 100% not my fault, yet at no point during any of my interactions with Intact was I treated with compassion or understanding. They could not even feign kindness. Their claim adjusters are demeaning, condescending, and dismissive. My dealings with Intact have led me to believe that this company does not have the capacity to even pretend to care about their clients. The calculated value of my vehicle was grossly underestimated, and the thousands of dollars’ worth of parts and equipment installed days prior to the accident were not included in that value. The estimated cost of repairs was overestimated, and even then, was less than the (underestimated) value of the vehicle. Still, they deemed it a total loss. I question the decision of having to go through the process of recertifying a vehicle branded as salvage, when it has minimal damage and is otherwise in one of the best conditions of any vehicle of the same model in the country. I was injured in an accident where I was hit from the side unexpectedly, yet the experience of that happening was not as painful as dealing with Intact after the accident. I have cancelled my insurance, my husband who is also a client will be cancelling his, and I will continue to tell everyone I know about my horrible treatment from this company, in the hopes of saving others from suffering the same fate. Edited to add: I did not call the number listed below. If Intact was genuinely interested in repairing their dismal customer relations, they would have responded to the survey they sent me that I completed, asking about the details of my experience. I went into far more detail on that survey, and have not received a reponse, nor do I expect one. I expect nothing but the worst from this company. FOR YOUR PEACE AND WELLBEING, DO NOT GET CAR INSURANCE FROM THIS COMPANY!!!

I was rear ended on November 4 through no fault of my own. Wrong place wrong time. I had my car insured for three and a half weeks. I have been fight ing to get the value out of the car that I paid for it. From all the overpriced junk for sale that’s around I had found a gem. Low mileage well maintained towed behind a motorhome most of its life. I have a bill of sale for twice the amount being offered to me for my car. I have sent them as many comparable examples to my car within a few years as I could. Only to be told that my research doesn’t count basically and if I want more for my car I have to spend more of my money that I am already losing to go through the dispute resolution process to even get a decent settlement out of them. Please if you know what is good for you do not insure yourself with intact insurance. Nothing like the company that is supposed to fight for you in this occurrence, fighting against you tooth and nail over a couple thousand dollars. A sweet edit you call the number that they ask you to call to resolve this……and guess what they are absolutely useless, not willing to do anything. But they will start charging you storage on your written off vehicle if you don’t like their proposal. Sucking the value out of their offer until it will dwindle down all the way to you owing them money. Bunch of scam artists!!!!!! DO NOT GET INSURANCE FROM INTACT INSURANCE.