Direct-Line Insurance Edmonton 6414 112 Ave NW

I was interested in getting a quote since I have been with my current insurance provider for 17 years. First contact was very pleasant and then I was transferred to Carolyn who took down all my information in regards to the insurance that I required. Carolyn said that she would get back to on Monday (we initially spoke on Thursday). 3 weeks later, I was still waiting, so I decided to call in. Once again, first contact very friendly, then transferred to Carolyn who seemed to have no idea who I was and why I was calling. I reminded her of my insurance request and then she put on hold for 10 minutes and then came back and said oh I have 2 of your 3 insurances quoted. My response was, well I need all 3. She offered to call me back with all the info. Carolyn did call that same day and provided me a quote with my same insurer and it was more expensive. Waste of my time. The reviews looked good for this place, maybe just avoid Carolyn.

It is a pleasure to write a feedback for this company. Paula handle my case and she worked extremely hard to get me the best quote available in the market for my car insurance. I am very pleased comfortable and satisfied with their service and do certainly recommend for anyone looking for the insurance needs to contact Paula.

I called to see if I could get a better rate for auto/home. Kori provided me with a quick response and was able to lower my home insurance. My auto was currently the best rate but she offered to transfer that account so she could manage both and I would have one point of contact. The transition was smooth, Kori was polite and helpful the whole way, she was eager and available for any questions I had. I would highly recommend Direct-Line and Kori Maki, you won't be disappointed!

I called for a quote on insurance to see if I could reduce some payments during the times of Covid. Kori was very professional and courteous. She responded to my inquiries in a very timely manner and before I knew it she had a quote back to me. The savings were quite impressive, so much so that I have referred family members that she was also able to help!!

Highly recommend! My quote came in super quick, the process was easy, my broker was knowledgeable, asked all the right questions, found me the right coverage for my needs, was professional but easy to talk to. . Deal with Kori Maki directly if you want a 5 star experience!