Acera Insurance 1110-5001 19 St

Fraser was so easy to deal with, he is very knowledgeable and could easily answer all of my questions, he was very friendly and professional. I will trust him with all of my insurance needs. I'm very pleased with the service I received from him at Acura today.

The only person who seems to follow though is Larry. He is wonderful. Otherwise the company is like a black hole. No one answers the phone. If you leave a message, no one returns your call. My car insurance was due so I called the office. After many attempts someone finally answered the phone. I gave my policy number which was verified then gave my credit card number to pay the insurance. The person never processed the invoice. Several weeks later I received a call stating that I had not paid my insurance. When my insurance comes due next year, I will be finding a new agent.

Have been with Rogers for several years, recently received my policy renewal in the mail with the new rates being unexpectedly high. Emailed on June 23 to ask what the reason is for the absurd increase (+30% with no accident history or tickets), did not hear back until June 29. Was told they would look at alternative markets after July 4th for me, I figured ok whatever, it's the holiday weekend, I can wait a few days. It's now July 14th, still have not received a new quote or communication of any kind. Got quotes through other brokers same day and set up a new plan, not sure why this takes so long for Rogers to figure out, especially for a long term customer. Will be canceling tomorrow and advise anyone thinking of going here to take their business elsewhere.

We have been having Larry Martin as our advisor for several years. He is always polite and quick to respond with all my questions and is always looking out to make sure we have the best policy to fit our needs. He is on top of everything and I do not have to worry as he is accurate with all documentation. We appreciate all his hard work and dedication to the industry. Roger's Insurance is lucky to have him on their team.

Took hours of my life on hold to get a copy of my pink slip emailed to me, (tried downloading the app but that took 3 days to get the confirmation email) finally got through to a person and got plenty of attitude. Was frustrated enough that I got quotes with other brokers, after 10 years with Rogers I got a better offer from someone else over the phone…. Just waiting on my renewal date and we can go our separate ways.