Allstate Insurance: St. Albert Agency AB T8N 5T8

Wish I could rate this zero. I have been trying to contact ANYONE at Allstate for over a month now and no one has gotten back to me. I’ve tried using the Allstate app and none of my requests are saving/going through. I can only imagine what it would be like for customers who have been in collisions; I just have a simple policy revision to make. They’re happily pulling money from my account every month, but I have yet to be contacted after various calls and emails. I even tried to contact agents that I dealt with last year, and they have all moved on from Allstate. I can see why.

Emily is very responsive and willing to assist you in any way she can do about your insurance. I am very lucky to be their client.

I had a bad experience with Allstate but I realize it is not the Saint Albert Branch. I am removed my original post here and applying it to the proper branch- the Edmonton North-Namao Agency on 97th Street. However, the problem with that branch might not be branch specific because my sales lady has been trying to help me get answers but she cannot even get the answers for me, from her own company! I cannot get anyone on the phone- I wait for over a half hour no one ever picks up. No one has called me, and no one has emailed me back- even when use the main phone lines or fill a form out online. Allstate raised my insurance with no reason by almost $30 a month, and they didn't send me my renewal documents until almost a month after the term renewed- so I was unaware of the price change and now I am locked in for a year. I have been trying to get answers from them since late February. Despite multiple attempts, I have received no answers from Allstate. As I said, even my sales person has tried to get me answers but no one internally is responding to her either. Allstate is a TERRIBLE company. I am looking for a new insurance company.

Having recently bundled our car and house insurance through AllState Insurance Company of Canada, I can't help but commend the exceptional service provided by Cayla Hiscock. The entire process was seamless, thanks to Cayla's expertise and genuine care for our needs. I highly recommend her services for anyone looking for comprehensive coverage at competitive rates. Thank you, Cayla, for such a stress-free experience! -The Sanchez Family❤️

Sameer is an incredibly patient and thorough agent. He was able to cut down on all of my insurance costs and was readily available for any questions or concerns I had. Sameer handled everything very efficiently and I am so grateful that I switched to All state with Sameer.