Sussex Insurance - Nanaimo BC V9T 2L9

We had to move money over to a different due to the other account card was lost. As we were accepting the transfer the phone died. Just made it so we could not pay for the insurance and transfer leaving a stranded in the parking lot because there's no other leaving a stranded in the parking lot because there's no other way to get money as we were on the island and we are from Vancouver and nothing was open because it was 10 to 7:00 at night. So we rushed to charge the phone but it would not take a charge very fast. Now here comes the reason they got the five stars. It is now 5 after 7:00 and they were closed and we were literally stranded cuz we could not get any insurance and we had to catch a ferry as we was coming down to the last ferry and it was Sunday and of course the fairies as we was coming down to the last ferry and it was Sunday and of course the fairies as we was coming down to the last ferry and it was Sunday and of course the Ferries we're very busy and it was a two sailing way already. It was now 7:30 and we were and the phone would not take a charge. The two ladies working there that night went above and beyond to get us driving and were able to get us a to b permit or something like that, but it allowed us to drive the vehicle and get to the Ferries and get home. They did this on their own time and stayed well over a half hour pass closing to help to get us home. We are more than thankful that they were working at night and helped us out and definitely deserve the five stars and and me referring anyone that needs insurance or anything that they do there to go there and definitely deal with them as they are willing to go above and beyond to take care of you. Thank you to the two ladies working that night you really made the night a lot better and a lot stressful and we got home safely.

Stacy was super nice. She was good to both me and my partner and the service was super quick and effective. 5 stars!!!! Thank you Stacy :)

Unfortunately I did not ask for the guy's name but he helped me super fast with my car renewal on a long weekend. Thanks so much Sussex Insurance in Nanaimo!!!

I've been here three times and only once did I get professional service. Their personnel do not seem to be professional enough. On the same two price inquiries, different prices were given and could not explain why. And interpreted my temporary driver's license (yellow paper) as a license from another country

We had a complex insurance transfer to deal with. The insurance agent was very knowledgeable and made a complex situation seamless. They were all attentive and friendly and appreciated the service we received. The bonus is, they are open when most agencies are closed, open until 7 pm.