Acera Insurance 1500 Hardy St #100

We have been insured by this company since 2014 for coverage for living in a trailer. It has been an awesome experience especially the last couple of years with our adviser Shelinda who has made things very easy for an older couple!

Worst company to get a response from. I have called 3 times to discuss my insurance needs - and their “new business “ department didn’t return phone calls. The one time I did speak to an agent - she was going to email a questionnaire- but didn’t . Unbelievable! Can just imagine the nightmare if I had to file a claim - when the service to establish a new policy is such a disappointment.

My experience with CapriCMW was very positive. Carol was very kind, patient, responsive, and informative. Although we ended up going with a cheaper alternative, Carol's excellent customer service deserves to be mentioned.

This is the first 1 star review I’ve ever written. Worst insurance company we’ve ever dealt with - zero communication, not one return call, or returned e-mail after submitting a quote form that included a time sensitive advisory. We followed up MANY times. Absolutely terrible service, stay away.

Use these guys if you want the wrong coverage on your home insurance for over a year, constantly having to haggle and follow up due to lack of follow up and response on their end. Otherwise, stay away! They insured my home as a rental, when it was NEVER such a thing, and also had an entirely wrong address for coverage! Trying to get it sorted out took so long, by the time they contacted back the house was already sold. Never again!!!