Co-operators - Solve Insurance Services Inc 525 BC-97 #630

Second time this place has messed me around, couple months ago popped in from across town to grab car insurance and employee barks at me as soon as I walk in the door that “he can’t help me because he hasn’t eaten yet and wants to go on lunch” and now I drive here because listing says open till 6 on google and the place has “new hours, open only until 530” taped on the front door of the place. It takes 30 seconds to update your listing on google, so I’m not sure why it’s not correct. Thanks for wasting my time yet again, Hate leaving poor reviews but come on guys this is a joke

Drove here to get insurance because google said they were open. Turns out new hours on the door says closes Saturday Sunday. Yet google hours were just updated. Disappointed.

Closed every time i try and go in for lunch breaks even though its during hours of operation

Consistently horrible service. I have lost money because the staff here have, two years in a row, failed to record my mileage so I can claim the ‘under 5000 kms per year’ discount. The staff member, Chris hunter, who I have had the unfortunate luck to have to deal with twice, is grumpy and unhelpful despite me bending over backwards to be friendly and kind (to try and get some sort of friendly response). I asked for a supervisor to contact me after the second time they dropped the ball, and no one called. I then wrote emails to the manager and the owner, requesting some sort of reply……crickets. There are so many other brokers around who are friendly and helpful, there is no need to waste your time and money just to be frustrated and let down by co-operators. I am both disappointed and surprised that a business who depends on customers to survive, is so dismissive of the people who keep them employed. Go to Capri, at any of their offices but especially the Brown Road, Westbank location, they seem to be much happier intelligent people who like their jobs. If you are looking for employment, don’t apply here, it seems a miserable place to work.

Very poor customer relations skills. I have regret even walking in. I guess they just dont like blue collars ? Really hope management can hire some individuals who actually enjoy their job and provide good service ive came to expect over 8 years of dealing with them. Do yourself a favour and just go to sussex as they are friendly and always welcome customers.