Maxxam Insurance Services (Nanaimo) Ltd. 2700 Norwell Dr #201

We had to stop in here to fix an auto insurance error from another company. We dealt with Heather and she was fantastic. She went above and beyond to ensure our mistake was fixed and that we got an excellent rate. And all in less than 15 minutes! We don’t live in Nanaimo, but if we did, Heather would be our go-to for all insurance needs.

I went in to renew my insurance with them today, as I had heard good things. The lady at the front desk was very smiley, however, the insurance agent that I use didn’t give me a smile or ask how I was doing….or really even give me the time of day. After she waved at the front desk woman that she could help me, I had to wait while she finished up on her cel phone before she addressed me. It was like she did not want to be there, I feel like they could use a few lessons in customer service. I guess I could say at least the service was fast. I also had a stroller and they watched as I struggled to get in the door, and I had to ask for assistance on my way out. I am unsure if it is a building manager or the company itself that owns this unit, but I would strongly suggest getting a handicap button for the door, how someone in a wheelchair would get in is beyond me.

Fantastic team here! Special thanks to Jane! Really helped answer a lot of specialized questions for car insurance. Helped save me time and money and was such a amazing experience! I wish i could give 10 stars! Thanks again Jane and team!

Customer service has yet to be invented here. We were treated just plain rude. There were several mistakes made in a simple car insurance and we were asked to ‘just sign’. They would ‘straighten it out’ the next day. No thank you, never again.

Weird vibes at this place. Didn’t feel welcome at any point and the staff weren’t helpful. Went to a different broker and they were patient and willing to help.