Sussex Insurance - North Vancouver - West 3rd 136 W 3rd St W

Been a customer for a few years. Mister Family is extraordinarily nice, helpful, and knowledgable. But, Lack of clear and non-judgmental communication during my last few visits with two other agents.

Haylee was incredibly helpful with my car insurance renewal after an accident. She provided clear information and made the process much easier. Excellent Service!

knowledgeable and friendly staff! Very fast and reliable service! Highly recommended

In my attempt to seek clarity on an insurance matter, I contacted my broker and talked to the agent whose name is Sara Zahedi. Despite assuring them that I wasn't seeking assistance with payments, but rather clarification on complex details, the agent remained uncooperative. Despite explaining that I needed a more detailed verbal explanation than what was provided in emails, the broker maintained a rude and dismissive attitude. Even after expressing my right as a customer to seek answers to my questions, the agent persistently refused to offer any additional information over the phone. This frustrating encounter ultimately led me to cancel my policy and share my dissatisfaction with others, she response that's totally fine.let the other people know.

One star for Reseptionists, they are are very nice. One star for their knowledge. Three off because certain agents are very condescending. They made mistake and I have to call to follow up. Then they just brushed it off despite it was their fault. I understood that human makes mistake but I don't appreciate been wasted time and energy and treated like nothing. Let's just say happened more than once or twice. Have enough stress in life and really don't need extra. I have been with them for a very long time and I just have to switch to a different one. Maybe I just got unlucky. Experience it for your own and good luck.