GBG Insurance Services Ltd. BC V5P 3X7

Horrible customer service, they confirmed a renewal of insurance policy without our consent/signatures and continued with lies about how we called and asked for a renewal for a house we already have insurance for. Very rude customer service.

I wanted to renew my insurance but was having hard time to manage time to book appointment physically due to my working hours. These guys went beyond their exceptional service to help me out. Firstly a lady named PUJA helped me sort out things virtually, she really has a great customer service secondly as I was about to sign papers after office hours due to traffic I was too late and senior citizen working there (Gabie) don’t remember his name, waited beyond office hours to sort things out. Their service from initial steps until the end of time was exceptional. I look forward if every auto insurance would have understood client needs and have similar customer services like this. GBG YOU ROCK!!! Thank you for such a great service

Worst customer experience ever. Employee called the house 7-8 times. I answered the first couple times but gave up after that. She kept hounding me about the insurance and that it was going to expire at midnight. I explained to her that my father was not at home and so the owner knew him well enough to bring the insurance papers to him. However, she would disregard that and go back to why I wasn’t prepared to get it insured at that instant. She was so rude and unprofessional. Asked me questions about where my father worked, what line of work he was in, the address of his current contract, why I didn’t know which location he was working at, etc. I was astonished as to the questions that were asked that I refrained from answering any further calls. I also told her NOT to print off the insurances papers. Just wanted to know how much the insurance was for x amount of time. At this point my father was frustrated so he went to a new insurance place to find out that the employee at GBG Insurance had renewed our license without our consent. Not only was he annoyed at the fact that the insurance was renewed but the employee had the audacity to talk to him in a very rude demeanor. This has been the worst experience ever. We will never be getting insurance from a company that does not respect their clients time or personal boundaries.

They provided excellent service and are direct. That is what I am looking for. If you want a place that gets your insurance done and do it in quickly and concisely, this is where you should come. Most of the ladies here speak Punjabi, and the owner can deliver your documents to you if you would like.

My family has been getting their insurance done from Uncle Ji since they first came to Canada nearly 30 years ago. Uncle Ji is so genuine, kind and good at what he does. He even drives to you to get your insurance renewed every year. Highly recommend.