Service Canada Centre 386 Ellis St Suite 101

We had to book in Penticton due to long wait times in Kelowna. I'm so grateful we did! I'll be coming to Penticton every time now; it's not as busy, so the clerks are less rushed and much kinder! Josee processed our passport applications, and she was lovely! Thank you for making this experience (which is usually very stressful) so easy and pleasant for us!

After struggling to get an appointment for my passport renewal in Richmond, I decided to book in Penticton during my trip to the Okanagan. To my surprise plenty of appointments were available, and I could've easily walked in. The lady who helped me was very friendly, and helpful, and restored my faith in passport renewals. Will definitely try to make a return trip in 10 years!

Service Canada in Penticton is great! Didn’t have to book an appointment but came right before they opened. The security guard asked if anyone had an appointment and they let them in first, which makes sense. Thankfully it wasn’t busy so we only waited about 5 mins. Once they let us in, we were called up as soon as the Rep, by the name of Charlene, had noticed us. Charlene was great, very friendly, polite and made sure she double check some info with her manager. Please keep her around! It was the smoothest process I’ve had yet with SC. Highly recommend coming here either with an appointment or as soon as the open!

Was directed to renew passport here via passport website. After making appointment was given the wrong information from the teller regarding renewal timeline. It's 15 years from the date issued on previous passport, not 15 years after expiration. I questioned her on that and she clicked around on computer and verified the wrong info. Good thing I doubled checked before going to kelowna office. More training required.

Tanya was super friendly and helpful. Great experience for me.