BrokerLink NB E2A 3G9

We have ben trying to resolve a problem we are having concernining renewal that we did not approve. No one with autority as taken the time to call us back. This is pending for almost a month. Not very professional service.

I called today to inquire about why no payment was taken and got transferred to an agent to review my policy, I was told that my current policy was renewed and my next payment was going to be in April…and the next payment was going to be $170 more a month. My first reaction/reply was “is that my new monthly or it’s because this is the first payement of a renewal and the agent replied that it was in fact my new monthly payment… so I ask why? This was a $2000 increased , what could be the reason? I have no claims or anything on file, I was told that I was with CAA and now they don’t insure with CAA and I’ve been moved to Intact insurance, so obviously I asked when I was going to be updated on this and was told, a letter should be in my mailbox this week… but to be insured with CAA you have to be a CAA member and I had to buy my yearly subscription last month, so now my premiums I’ve increased by $2000 plus a useless CAA membership of $300 … the option I was given was taking the other company they insure with for $200 less a year and a lesser insurance package. I’m told a manager will be calling me To explain to me the changes (this only after I requested a call) I’ll update this review after I receive that call but my advice is to stay clear of them because I have now less than 2 weeks to find another insurance company or have to pay a penalty to cancel with them..

The staff ate friendly and happy to help in any way with understanding to any situation.

Outstanding customer service! The agent I dealt with, Marie Josee, was outstanding! Prompt efficient courteous professional! I left my existing insurance company of over 20+ years based not only on the product offering here, but the outstanding service provided.

I trust Kent & White with commercial portfolio because month after month, year after year, they continue to deserve it! After having the pleasure of working with Jeff Christie for two years, I'm convinced that he's the fastest, most accurate, most reliable insurance broker in Northern New Brunswick. Bravo to Jeff, and to management, and to the whole firm.