Allstate Insurance: Fredericton Agency 1223 Prospect St E

My wife and I just moved from Ontario to NB a very stressful time we had to switch our cars and house insurance over Rebekah from Allstate has been amazing helping us every step of the way answering all our questions very professional and a sweet women all around..I would recommend anyone looking for insurance look up Rebekah at Allstate ..thanks again for all your help and look forward to dealing with you now and in the future.

Always welcomed with a smile and kind demeanor. I've been with Allstate for many years. Don't see myself dealing with any other insurance company.

Worse service ! No care . Been with them for 21 years. Never hear from them since coming to Fredericton. They were great in Ontario our old agent Kim she was Fantastic but here next level bad

Well I will Start from the beginning, my car quit so I sold my car that I had insured, bought another vehicle for the time being ( dodge Journey). My wife and I found something more suitable with more room. For a brief, moment, about 2 weeks we had 2 vehicles insured. of course sold the Dodge journey and stayed with our ford explorer which had more room. Come to find out our original car that we sold had a multi car discount on it, (somehow) even though we had only 1 car. When I had added the explorer they must have discovered their mistake. They removed the multi car discount and now I'm expected to pay the difference until my insurance renewal in Aug, about 3 months, Approx. 65$ a month until Aug., so they said they are going to add the difference to my next bill. FOR THIER MISTAKE. On top of all of that our new policy with the new vehicle (ford explorer) was $175 a month. Which is nuts considering both my wife and I have great driving records and no claims. not to mention it only took 2 phone calls for quotes from other business to find out they are about $65 a month higher than everyone else. (but there's nothing they can do) All of this after waiting on hold for 20 min looking for someone to speak to, I finally get through, get transferred and they hang up. it seems I have had nothing but grief ever since I've switched over to you folks. I have tried to be patient but things keep coming up that are ridiculous. Originally when I called to cancel my car that had broken down and sold they couldn't even find out policy, or couldn't get into it to make any changes and took about 3 phone calls over 3 days to get it sorted. We will be going with somebody else and I really don't feel comfortable paying extra for someone else mistakes. $63 for 3 months till renewal (178 total) and a 175 for July payment. So Julys bill is about $400. For insurance on one car........... This is not meant to be a nasty email or review. Simply what some people go through when customer service is bad or provide a bad service. I will say! I did receive a call back from a gentleman in Fredericton that did look into it for me and called me back the next day with an actual explanation. (which was helpful) Unacceptable to be expected to pay for someone else mistake. That being said Id hate to see what the rate was for my old Honda civic had I not been getting a discount! I'm not sure where the rates come from but seems to be head and shoulders above everyone else.

Overcharged me for years, finally switched to another insurance company and saved 75%. When I called to terminate my policy they said the next payment was already going to be taken out of my account in the next few days, that they couldn't do anything about it and I would get it back. Got a check in the mail for half of what they took from me.