Johnson Insurance 650 Montgomery St

I have had the same experience as seemingly everyone here... lost in the maze that they call a customer service line and unable to speak to a human being after calling 3 times and being bounced around. Extremely frustrating.

Johnsons Insurance manages our group benefits program. I applied for insurance through our group benefits in June of 2023. It is October of 2023 and they still have not withdrawn a single premium. Since June they have lost paperwork, cancelled my application because they lost paperwork, stalled out the process after I began a new application because someone needed more information that afterward I discovered they didn't actually need, and now stalled out again because they can't figure out where to draw a premium from. Don't call them unless you have 30 minutes to be on hold, and feel like having to try to remain calm while you speak to someone who clearly doesn't give a damn about their job. This is seriously the absolute worst company I've ever been forced to deal with.

What an absolute horrible company to deal with. My group benefits were supposed to be set up in September. I called and emailed several times and they often just didn't email back. Finally they supposedly set up my benefits in February (6months to get a policy set up), only to find out they don't actually work. When the pharmacist called to find out why the card wasn't working for my daughter she was informed they terminated my daughter off my policy. Such a useless company.

This is a very disorganized company. Their phone options don't include an option to connect for group benefits... it is a completely different number that is not advertised. If you have benefits through two different member numbers their computer system has no way of cross-referencing, and the employees make no effort to check multiple profiles. They outsource benefits to Manulife, but do not have any efficient means of communicating back and forth with Manulife to facilitate applications. When applying for additional coverage if more information is required to complete the process they just cancel the application rather than communicate with you. If applying for additional group benefits coverage be prepared to email/phone multiple times over many months to get something done until you finally get an agent who completes the task in under 5 minutes and cant understand why it took so long for the process to be completed. As somone who once worked for Clarica and Sunlife, I can tell you the shenanigans that goes on with Johnsons would SO not be tolerated at another insurance company. Seriously, get it together Johnsons. It's a good thing you've got the contract with NBTF otherwise I would have been history looong ago.

Had to speak to a customer service representative about a claim that was not going through electronically from a dental office. Waited about 30 minutes to get through. Agent was extremely rude, cutting me off numerous times when trying to explain the error that was coming up. She gave me incorrect information and when I tried to explain to her the correct information, she kept cutting me off saying she would contact tech to fix the issue. I tried to ask if I would need to resubmit the claim once the issue was fixed or what the next steps were, and she kept saying she would contact the tech to fix the problem. I asked if she would be calling me back when the issue was resolved so I could then re-submit the claim, but she again said she would be contacting the tech to fix the issue. I got that thanks... but do I need to resubmit the claim? That is my 1 and only questions, what is the next step after this phone conversation? The answer was no, the issue would get fixed and I did not need to resubmit. Overall very poor experience with customer service rep. It's too bad so many come across extremely agitated and annoyed at having to do their job.