CAA Atlantic - Saint John 378 Westmorland Rd

Had a claim to file after another driver backed out of a driveway into my parked car, and when I called the 800 number I was instructed to hang up and file online if it wasn't serious, which it wasn't serious. That was fine, the online part was good and I was told an adjuster would get a hold of me within 1 business day but it took a full week for a return call. She did apologize for the wait, and I understand it can be busy but don't tell me it will be 1 day instead of 5. I was thinking something was wrong and the online bit didn't work and I was waiting for nothing. Happy with the agent's work though and we will see how the rest all turns out.

I just sign up for my first CAA card .I been in the towing industry for close to 7 years and have dealt with customers with basic ,plus and premium cards .all positive reviews and extremely helpful especially for lock out service and towing .

1. Booked our Disney tour through CAA. 2. Not much experience dealing with Asian and vegetarian needs. We ended up going with the recommendations and wasting 30% of our meal plan as there were not much Asian vegetarian option.(plain rice and half cooked big chunk of vegetables are what you get in quick meal) table service options fills fast so better to use uber eats and get delivery to the hotel. Dinner plan are rigid and non refundable. 3. Good and quick response on email. 4. Got $100 gift card that went into CAA membership. Also got luggage tags. 5. With flair having direct flight and lot more Asian in the city, can have some recommendations for their needs.

As far as the car side of CAA goes, the service is great. I've called them a few times over the years and the rep. has always arrived quickly and fixed the issue. I also have my car insurance and property insurance through CAA. The products are great. However, the issue is when you call regarding either product. It is next to impossible to speak with a competent customer service representative. Usually, I get transferred around at least 3 times before getting to the person who should be able to help me. I cannot believe that CAA hires incompetent people. I am wondering what kind of training they receive. Also, some of the work is contracted to outside companies and there seems to be a communication gap. My insurance almost did not get renewed recently due to miscommunication. In this instance, it was due to NO communication between the person who took my call and the department that needed to be made aware of the changes discussed. I give CAA's customer service a ZERO.

Very bad at insurance, great at roadside assistance. When my parked truck had its mirror knocked off by a Canada Post truck they accidentally processed the claim as if I was the postal truck driver (at fault). It still shows on my record as I was at fault and I am having a terrible time having the record corrected to reflect I was the victim. Many calls to correct, I am on hold right now (third transfer today), they just don't know what to do in this insurance realm. Again; very bad at insurance, great at roadside assistance.