CAA Store - Brantford 300 King George Rd

Got passport photos for my family and I here, I am not a member but my husband is. Members pictures are free for one set then extra ones are 8.99. It was a pleasant experience, quick service and the employees were very helpful and friendly at this location.

Recently, I upgraded my membership to "Premier RV". Friday, August 23, 2024 I had a breakdown with my boat trailer. When I called they said they would locate the equipment needed to tow the trailer and boat, and that the driver would call or text an ETA. I also went to the website to watch the progress of the call. So, first call was 4:14 pm. Heard nothing for 2 hours. I called back at 6:22 pm, and was told the ETA was 2 hours, so, 8:22 pm. I never did hear from a driver, or anyone else. Thankfully a friend called and we rounded up the equipment needed to rescue the boat and trailer, and remove it from the side of the road so it was no longer a hazard to traffic. Thanks for nothing CAA. I would NOT recomend that anyone waste their money on the upgrade. For me, it was worthless. Less than worthless. Because I trusted CAA to help me, I wasted 5 hours, during which time my trailer was a hazard to navigation on a very busy road.

Every time I call CAA, they say it'll be a certain time before they get here. I look at the interactive map and can see the tow truck location that they dispatched. EVERY TIME I am left waiting for at least three times as long as they say, and the tow truck doesn't move on the interactive map at all. I am canceling my CAA account because I would rather pay a little more and actually get towed the same dang day.

Service at this store is top notch. My issue was handled by Brittany. Truly felt the Canadian hospitality.

Everything I needed from the customer service representative was delivered without a hitch in a friendly and timely manner.