HD Mutual Insurance Company (Guelph Branch) 535 Hanlon Creek Boulevard

The agents working for this company are moody, temperamental and will force you to escalate your claim multiple times to “managers” who also are not good with public service. I was involved in a serious accident on the 401, my pickup was rear ended by a transport truck. Just hearing that, I bet without seeing it you can imagine there would be a lot of damage. I was forced to wait over 6 weeks for the agent to finally agree to tow my truck and have it appraised (essentially waited a month and a half just to know if it COULD be repaired). My first time escalating my claim was about the 3-4 week mark when my truck was still sitting in my driveway and the agent wouldn’t even return my calls, or emails. My second time came about week 5 and still no tow truck was arranged and no appraiser had come out. I was working and driving every day to Windsor with a rental for 6 weeks before they finally towed it. The decision to write it off was made within a few hours of it being in the shop. So very quickly. But because my agent decided to slow roll everything… I had no idea if it was being fixed or not in those 6 weeks of rental driving. So after the decision was made I had mayyyybe about a week of rental time left to shop for vehicles.. working full time, I had about a day of shopping. So clearly did not get anything close to what I had before or anything close to what I would have wanted. This was a year ago and I’m still very upset. If you don’t wanna get stuck with this treatment, go with aviva insurance… or ANY other insurance company. This one doesn’t care about the employees they have employed and therefore do not care about the customer service they are providing.

Tried to cancel day prior to renewal and this company would not budge and insisted on charging a month’s home insurance ($160). They were also much more expensive than the company I switched to, which provides better customer service accessibility.

Wonderful service. Such nice helpful people. Very pleased with the service. Thank you!

Great company, they really work with you if you fall on hard times. Top notch claims service. Highly recommend!

Do not have their clients best interest. Will take your hard earned $ at a very high rate, for seemingly no reason ( if you shop around yourself and do not rely on a broker you will see yourself) Also one of the 13% of insurance companies in Canada that did NOT help their customers with any sort of support during covid, hard times show true colours just a heads up