Service Canada Centre 259 Woodlawn Rd W Unit C

Book an appointment and take all the needed documents with you. My appointment was for 9:30am today. I walked in at 9:21 and was back out by 9:31. A total of 10 mins. It was the most easy and painless experience renewing my documents I have ever had. The person at the reception desk was amazing. Friendly, helpful, personable. I heard him talking to someone else after me who was looking for an address and he helped this person in the same way - friendly, helpful, patient. The person who worked on my application was great too. Just got everything done efficiently and I was in and out. Overall a wonderfully run branch of Service Canada. Everything seemed well organized and calm. Hats off to you.

We (myself and 2 adult sons) had a great experience renewing our passports as "walk-ins". We arrived 20 minutes after opening and our names were called after a 15-20 minute wait. Deborah processed our paperwork and she was FANTASTIC! She was efficient, knowledgeable, and caught several minor things we needed to adust (ie. missing postal code on one workplace, checking a box etc.) Thank you Deborah for your professionalism and patience -- you made our experience an enjoyable one. And the office opened at 8:30am, not 9:00 as it states in the Google search (check the Government site for hours)

Just visited to get my passport updated with my married name. Deborah was incredibly rude while processing my application. I understand they must receive a lot of hardship but it was completely out of pocket and ruined my day!

Plenty of Parking. Reception Lady was terrific, pleasant AND helpful so I guess the other reviewers met a different receptionist than I did. The lady in the booth was friendly, fast and effective, we were in and out in 25 minutes. My only criticism is that the agent calls you up by shouting your name and a cubicle number and most of the customers I saw didn't catch the cubicle number so they had to wander up and down til an agent claimed them. All in all though a surprisingly good experience and worth the drive from Kitchener

This place is great if you have all your documents in order, speak English and/or French, and be prepared to be patient and wait 2 hours. I was in a lineup of 6 people and 4 didn't have the correct/complete paperwork/documents to make it past the 'triage' so if the lineup looks long, I'd assume some of the people are at the wrong spot. Also this place does not expedite processing of passports you have to go to Kitchener for that. Some people in line were looking for motorcycle license info and plates, if you're looking for that go to Service Ontario across the street.