CAA Store - Orillia 3280 Monarch Dr Unit 2

Review of CAA Roadside Assistance on Highway 11 (19/05/2024) On Sunday, May 19, 2024, we found ourselves stranded on Highway 11 with a flat tire. In a moment of distress, we reached out to CAA Roadside Assistance, and the experience was nothing short of exceptional. Here is a detailed review of our experience: Prompt Response Time From the moment we placed the call, CAA's efficiency was evident. The representative on the phone was calm, professional, and reassuring. Within minutes, we received a confirmation of our request, and the estimated arrival time for the tow truck was provided. Professional and Friendly Service The tow truck driver arrived within the promised timeframe, which was a huge relief. He was not only professional but also very friendly. He took the time to explain the situation, what he would do, and assured us that we were in good hands. His expertise and demeanor turned a stressful situation into a manageable one. Seamless Towing Experience Our vehicle was carefully loaded onto the tow truck, and we were transported to Jim Wilson Chevrolet in Orillia without any issues. The entire process was smooth, and the driver ensured that our vehicle was secured and safe throughout the journey. Excellent Communication Throughout the ordeal, CAA kept us updated via phone and text messages. This constant communication was very comforting, as we were kept in the loop regarding the tow truck's arrival and the progress towards our destination. Overall Satisfaction Overall, our experience with CAA Roadside Assistance on May 19, 2024, was outstanding. Every step of the process, from the initial call to the final drop-off, was handled with professionalism and care. CAA turned a potentially frustrating and stressful situation into a smooth and manageable experience. We highly recommend CAA Roadside Assistance for their exceptional service and professionalism. Their prompt response, clear communication, and friendly service provided us with peace of mind when we needed it most. --- **Rating:** ★★★★★ **Date of Experience:** 19/05/2024 **Location:** Highway 11 to Jim Wilson Chevrolet, Orillia **Service Provided:** Roadside Assistance (Flat Tire and Towing) **Overall Satisfaction:** Very Satisfied

I am a long time member of CAA but have one complaint. Just before going to Europe we were buying travel products when it was proposed to us to buy international drivers licenses at $20 each. Naively we did (valid for a year). On arriving in France we picked up our car (from Avis) showed our Canadian drivers licenses and were on our way. So where and when are international drivers licenses needed? Is this just a money grab by CAA? Will CAA refund our $40? You can have the licenses back.

Sadly, there are very few CAA stores left for us in Parry Sound. Just Sudbury, Northbay, Barrie and Orillia, so when we happen to be in Orillia, we wanted to stop in and pick up some maps. Boy... was this little store hard to find. Addresses don't help much here. My wife went in to get the maps, and the only staff member was a bit rude, and she stated that she is a travel agent, and you need to go to the desk. Nobody at the desk. The agent then came over and provided the maps after standing there. Not sure if we would use this store for our travel needs.

Great service. Walked in ten minutes before closing and was able to grab an international drivers license with no headaches. All staff still had smiles on their faces despite me walking in right before close. Keep up the great work!

What a disappointing experience at the Orillia CAA. The store was extremely quiet. There was only one other customer beside myself. Two employees were arguing quite loudly with each other when I got there. No one said hello or approached me to offer help. When I asked for information they couldn’t answer my question adequately. Suggested I Google it. It seems that they lacked product knowledge. The young woman who took the payment for an item I purchased was inattentive and somewhat defensive while processing the transaction. Will consider going elsewhere (Barrie) if I need help with any travel plans in the future.