CAA Ottawa 1331 Clyde Ave. Unit 105

I used the toll truck service from CAA yesterday, and it was one of my best experiences ever. The truck driver named Mohamed it was the most professional guy. My car is really low, and he did perfect to load and unload the car. Thank you very much, and I am really happy to have CAA

Been waiting for over 6 weeks to receive my cheque after my accident!!!! They issued it TWICE to the wrong address, and have been hardly doing any effort to have it delivered fast once the address bas been corrected. Completely wasted my time, especially that they took back my rental after one week!! I keep calling them and operators keep giving me different promises each time. Absolutely unprofessional!!!

No greetings, No manners, No acknowledgement once you enter. White persons are full of attitude towards people of color. Blunt rude manners. Although the person who served me 'Aquib' was helful, assertive and quick. My work was done very quickly.

Phoned CAA today - after waiting 19 minutes on the phone someone answered the phone asking for Policy information which I gave him - he stated he would put me through to an agent but the wait time he said was 35 minute - he said there offered a call back option - I tried this but there was no call back option. Very poor service - good thing I had not been in an accident and was waiting for someone at CAA to assist.

I just wanted to say a big thanks to Tiffany for all her help in booking my flights to Vancouver and Smithers B.C. She was very kind and helpful. I had a wonderful vacation!