CAA Thunder Bay 585 Memorial Ave

Some of the worst customer experience. Expect to wait 3 weeks to make simple changes to your policy. As well as spending hours on hold, until you eventually get tired of waiting to speak with someone and hang-up

Big thanks to Colin the CAA driver who came to our rescue and tirelessly phoned around to find a shop that would help us. Even phoned his retired mechanic uncle who suggested Thunder Bay AutoParts. He then followed is there to make sure we made it. We are now on the road again. Thanks Colin.

Patrick S helped me today and he was AMAZING! Very kind and quick. He provided some helpful tips to ensure I was back on the road safely. Thank you so much Patrick! CAA has always been there to help me out and I can't thank everyone enough!

Couldn't get anyone local to answer the phone. Went in to store reception desk was empty and no one really wanted to help. Will take our business elsewhere..

small garage/shop owner here. recently has learned that CAA's local subcontractor (H&H TOWING) refuses to tow your patrons vehicles to my shop. May be good reason as the owner of said company weaseled out of a labour claim to this company owner to the tune of $8000 15 years ago. they had 30 days to respond to the labour boards ruling and "conveniently" declared bankruptcy friday afternoon and reopened on monday morning. in the past 14 years this company has declared bankruptcy at least 2 more times. What's up CAA? if the customer want's it towed some where and your subcontractor REFUSES to do it, why not send your REAL truck with a company employee? Your customer say's "tow it here". your subcontractor says "NO".....maybe time for a new subcontractor???