Sun Life Canadian Headquarters 227 King St S

I am not happy I have been trying to deal with them for over 3 months now and I'm getting close to my retirement and I have not received any stable confirmation of my pension arriving at the appropriate time. If anything I am now 65 I have not been given any hope that I will be getting my money come my retirement date of July 1st. The people I have talked to said It is stalled at payroll. And they have no communication with payroll Only through email on their side...and I'm not allowed to talk to pay role. We'll know more after this long weekend to see if my money is in my account and if it's not I will be definitely writing another review and possibly going directly to their Home Office in kitchener... and or maybe I will just hire a lawyer and make sure that whatever we get out of it that they give me all my money as well they pay my lawyer fees I've had enough. Reading all these reviews and making people who have suffered a loss or an illness or even retirement they worked so hard to put this money into this company and this company is treating them like this.

It breaks my heart to say this, but Sunlife has turned into a horrible experience for me and my family! My father just passed away and we are trying to get his RRSP transferred over to my mother as the sole beneficiary. We can’t get a hold of anyone, it feels very unprofessional and the fact that this technically is our families money and it’s not being released is unreal! The Will was set up up, should be black and white. The department we constantly get transferred to has a full inbox… the general line can’t disclose anything even after we do our authentication and the fact that we did all this with our RBC senior financial advisor as well and called in to get nowhere really shows you what you are signing up for! In a time I’d like to grieve the loss of my father I am stuck in a ridiculous cycle of chasing people around and the worst part getting nowhere! At this point I don’t recommend anyone to have Sunlife deal with their personal finances like RRSP… it’s a disaster and the system really needs to be looks at if they want it to succeed in the future.

They said the medication plan wouldn't change when Sunlife took over - surprise, it did. They forced me on to a different medication, and when my doctor's note said this substitutions was not acceptable, they told me they would not honor his note - no explanation, just 'we don't honor non-substitution notes.' The best part? There's a national shortage of the generic they switched me to. They forced me to a drug that can't be obtained. Oh, and I wasn't informed of any of this until I tried to fill a routine prescription, so naturally I now find myself without anything at all.

Horrible service and company. I have work benefits with sun life through work. I have been emailed my policy number and member ID but when I go to register it says they have no record of me. I rang numerous times to resolve this issue to which I was told they don’t have record and to try back the following week. This has been going on for 3 weeks and again today I was told to call back in two weeks. No solution was offered and I was given very bad customer service from the call representative. Don’t use sun life for anything!

This 150 year old life insurance specialist failed miserably at selling life insurance. Would give zero stars if I could. Applied for insurance online. Signed forms. Was sent a questionnaire to fill in and submitted that. So far, so normal. But then, nothing. Called them weeks later to follow up. There was no record of my app (by name, DOB, application number, etc.) and no policy was issued. Yet a few days later Sun Life started withdrawing premiums from my bank account and won't stop. When I called I just got transferred to group insurance who would tell me they can't help and would transfer me back to individual. That's when they didn't hang up on me "by accident". I had to file a stop payment with my bank, at my cost. They have a series of prescribed steps for problem resolution. First step is reporting the problem. Without a policy number their agents can't accept a report of a problem. One agent said they would have someone call me but that didn't happen. Second step is to ask for the Problem Resolution Team to step in. When I called in the agent said that team doesn't exist. Ok. Third step is to contact Client Advocacy via a website form. Their website form errors out on every attempt to submit. There is no way to report this website bug to anyone. I tried four times. However, the form did get through on one of my tries despite throwing an error ("email invalid") each time. My email is valid and they did contact me on it to say they're looking into it. At this point it's been five weeks and I don't have a policy, I'm out the premium they took plus the fee to issue a stop payment with my bank.