Chapdelaine Assurances et Services Financiers Inc. 220 Rue Brébeuf

Great Inssurance Broker always the best prices

I requested a quote by telephone. The second question was: "Have you made other submissions elsewhere?" Yes. Third question: “How many submissions?” 3. Reaction: "I'm going to skip my turn, I won't waste my time making a submission when you've probably already made your choice." What professionalism! I wonder what the after-sales service is for those who become customers.

Very bad experience, I asked for a quote from Mr. Guy Dubé, he only replied after a few weeks. Then he forgets me a second time. Then, in the end, when I ask questions about the products he offers me, he almost sends me off and I feel the impatience in his voice. It seems to me that when you can't answer your customers' questions, then maybe you shouldn't be doing customer service. In short, very bad service. In addition, the submissions are all wrong and not even the things I asked for.

Lack of follow-up following a request for an insurance rate reduction, I wanted to check my car insurance rate by combining home insurance and I did not obtain follow-up before the renewal of my contract so no opportunity to compare with other insurers. Unfortunately, I will have to contact them to cancel my insurance contract if I am not able to obtain service. I find it a shame, I did business with Ms. Beauchemin before and I never had problems like these.

Usually, I am a difficult customer when it comes to dealing with insurance companies, and I must admit that I was very surprised by the quality of the service I received (from Stéphanie) for my home insurance and automobiles. To recommend!