Aviva Canada QC H3B 1S6

I am a polite guy. Called for a quote, 20 mins in, the agent became hostile, he put me on hold without notice, eventually just hanging up on me. Never called back. I called another broker immediately, no problem, very nice, got a quote. Aviva called back for follow up, I said I had a bad experience so far but that I would give them a chance to earn my business and compete with a better price. The agent seemed to be struggling with the system, spent around 45 mins, gave me a good quote. I said I wanted to file a complaint about previous agent. Manager calls me back, he apologizes claiming that the reason I was hung up on, was technical and the agent was new. (15mins) I call back, putting my trust in them. I spent 1 hour 15 minutes on the phone the be quoted an extra whopping $120 a month! %60 more than the original quote! They said they had no record of that particular quote but all other communications yes. How unprofessional, shady and a waste of time. I took my money elsewhere and am a happy customer, with a thankful agent, at a good company. Not Aviva. No I won't be emailing you, you already got a chance and blew it. It appears your request to make things right, through emailing, are just more reasons Not To Chose Aviva anyways.

From a customer service standpoint, it's pretty terrible. I decided to go with another company for my auto and home insurance, but the agents are not knowledgable at all and don't seem to understand what they're even saying. All they're doing is reading from a script. Plus, when it came to my tenant insurance quote, asking me if my apartment has a backwater valve and what type of wiring my apartment has is really bizarre. No other company has ever asked me these questions before, and without those answers they weren't able to move forward with my quote. For those reasons alone I would not recommend this company.

Horrible customer service & that is if you are able to reach them without having to wait multiple hours (2h+) on the phone. Initially had a good price when I was a new customer to insure my 2012 Audi S4, but here we are a year later, wanting to change my 2012 S4 for a 2018 Audi A4, & my premium goes from 1458$ to 3600$ annually for an A4. When questioned about the huge price difference, the insurance broker tells me that I don't benefit from the new customer promotion & that premium goes up because of the price difference between the two cars. Note that I didn't do any claims throughout the year and have a clean driving record. In other words, very disappointing customer service & inflated premium prices for existing customers. Not recommended .

September 9, 2024 - AVOID this company - WE ARE STILL AWAITING A RESOLUTION!!! OUR FLOOD HAPPENED JULY 2023. We paid EXTRA for flood coverage and took many precautionary measures against water, like upgrading plumbing and installing a backwater valve when we moved into the house. Fourteen months later we remain without half a house and no resolution. AVIVA initially offered $5900 to cover damages of the basement and personal contents (minus the $1000 deductible). The whole 1000sqft basement was damaged by the water. We obtained two independent assessments for repair and submitted the contractor's reports to AVIVA. They ordered a second appraisal - contracted by AVIVA - 6 weeks ago. The second appraisal came back with damages assessed at $20,000+. Be wary of any initial offers made by AVIVA and blindly accepting the contractors they hire - they are not always in your best interest. UPDATE: We emailed the below noted email address, and 1 week later we had still not heard back. I sent a second email and finally got a response. Our experience with AVIVA has been unsatisfactory since the onset. Following a basement flood in late July 2023, it has been nine months and our case remains unresolved. Initially, AVIVA subcontracted emergency remediation services to First-on-Site. However, the initial team's oversight led to incomplete removal of damaged areas, necessitating a second team to address the oversight. Mold had already developed by then, requiring further removal of drywall and structure, prompting us to terminate First on Site's services. Communication with our adjustor, Peter Busamante, was challenging, with inconsistent responses and difficulty in reaching him. Despite repeated attempts over eight months, there was minimal progress until a new adjustor was requested. AVIVA took several months to send an assessor to inspect the damage and damaged personal contents. This resulted in us living with mold in the basement while they conducted their assessment. Although our insurance policy and initial communications were all in English, effective communication was hindered. When the flood happened, we had been living in the home for 2.5 months. I had just moved to Quebec and was not bilingual yet. I requested the assessor to speak English, so that I could effectively communicate and answer his questions. AVIVA assured me this would happen. The assessor who arrived and I couldn't effectively communicate, leaving me unable to address his questions. He had brought his wife along, who kindly attempted to translate. However, her involvement was unconventional, as she was neither employed by AVIVA nor the assessor... While a new adjustor has improved responsiveness, as of nearly May 2024, our settlement with AVIVA remains pending. In light of these experiences, we cannot recommend AVIVA to others.

The worst service i have ever seen in my life, i wait 45min on the phone to complete my insurance. The girl on the phone comeback to me saying their mail box is full amd they cant continu with me. I try to ask her if there is a work around to keep going since i took time on the job. She just hang up the phone. I understand why this business has 2stars review