L'Unique General Insurance QC G1R 2G5

If i could give then a negative start review, i would. This is the first time ever having car insurance and it has been nothing but hassle. I was in a car accident over 3 weeks ago. They are taking there sweet time to literally do anything. They are refusing to extend my rental because it is my fault that they took over 10 days to send out the adjustor to look at my car. They wont answer calls, emails MIGHT be answered but only 15 minutes before they leave the office for the day. Zero level of communication or respect. I will be without a car to get to work for god only knows how long. I am being punished for them taking so long to do the most minor of things.

Every single negative review you will read is completely accurate. I'm still waiting to hear from my claim adjuster and it's been 3 weeks since I've made my claim, not to mention that my claim adjuster doesn't answer her calls (like most who work for l'unique must be the criteria for getting hired). Please avoid this company if you want business handled quickly and professionally. Once my issue is resolved I will be switching companies.

RUN AWAY! If you are with them change company before they rip you off! Had a vehicle damaged in September and it got solved in... April of next year! over 6 months wait time! On top of it they refused to pay for two vehicle parts saying since they could not determine the exact model they just would not pay anything!!! (I was not asked to submit more documents or they did not decide to pay for the lowest priced of the options, they just decided to NOT pay at all!!!) I do not usually write reviews but in this case i had to warn the population.

I made a claim with l'unique and had a very positive experience. They were courteous understanding and efficient They took the time to explain the process to me being that it was my first accident and I didn't do things the way that I should have If I should ever get in an accident in the future I will know exactly what I need to do. They did everything in a very timely fashion and I highly recommend them!

First, I wasn't given a rental car when I got into an accident in Toronto and my car was deemed a total loss. I had two way insurance and was told by everyone that a car rental had to be included. I was left without a car for 3 weeks and had to manage with public transportation and Uber. I didn't make a fuss and figured it my mistake for not asking the right questions. After my claim was settled, I needed to pick up two suits I left in my car along with other items (since my car got into an accident in Toronto). I have been trying to contact Sylvie Benoit for over 2 weeks and she has yet to return my call after i've left numerous voicemails and now I fear I may have lost my belongings, but I wouldn't know because I still can't reach her. ***Update: She finally contacted me only to rudely say "it's already sold." No empathy and horrible customer service makes a bad situation worse. Maybe she's new but definitely needs training. Very disappointing experience.