CAA Saskatchewan SK S7H 0W2

Waited on hold for 30 minutes. What's the point of paying for a membership when no one is there to answer the phone? EDIT: Was on hold for 30 minutes so decided to go in store. I kid you not, the staff are the worst people I have ever spoken to in my life. No one bothered to say hello when we entered the store, and the customer service was nonexistent. It's not my fault you hate your life, so stop taking it out on customers.

What’s the point paying for a membership if no one answers the phone? I need a boost in -40 weather and I’m waiting forever for someone to pick up. Eventually I gave up and submitted online a request for someone to come. Then it says estimated time of arrival is the next day later in the morning. This is unacceptable. I could be stranded somewhere freezing to death. If I could give them zero stars I would

Called last evening (24hr emergency roadside assistance line) for a car unlock, locked my keys in the car while running. Waited on hold for 30 minutes, left a callback request, 13 hours later have still not heard back. Ended up calling several tow companies myself and they were backed up too. With CAA roadside they ask you if you are in a safe place. We never even got that far. So I may have been in a ditch with a quarter tank of gas, and can't get a callback in 12 hours for EMERGENCY roadside, because too many people are too stupid to plug in their cars in -40°c? Why is there not someone to answer and ask are you in a safe place, if so then join the line. If not then you are priority. We had 1 hour to get car unlocked until the business we were near would close it's doors, in -45° weather. And we would've been stranded in deadly cold, again because people can't plug their cars in. Very disappointed in the EMERGENCY roadside assistance. If I were old and clueless in different circumstance I could very well have waited in the car in a ditch and ended up dying waiting for help. No I was not in a safe place and I was on a time limit in deadly cold conditions. I will not be renewing my membership as this is not the first time I have seriously needed emergency help, and couldn't get help because CAA couldn't answer the phone. Boosting your car outside your house without being plugged in or maintained is NOT AN EMERGENCY CALL, so if CAA cannot even answer to see if your call is truly emergency, then they should not be overwhelming themselves with calls from truly non emergency issues. I would understand during a blizzard a several hour wait, given the circumstance it is beyond safe to assume 7/10 "emergency" calls yesterday were because of the cold, nothing more. Locked the keys in to the running car, about to be kicked out the door into the cold, and everyone is too busy boosting people who are in their own home cuz they couldn't start in the first place. Something is VERY wrong with this system. We were not safe, and had to figure it out myself. 20 calls later, and quotes ranging from $50 to $300, I found help. Thank god, cuz CAA was not my saver. Only call emergency roadside assistance if you want a cheap simple thing done, because "emergency" clearly is just a word to try to reduce call volume and make your non urgent call feel special. Addition: just recieved call back from CAA emergency roadside for my callback from last night. Took 15 hours. There are 1309 people in the callback que as of my callback. Hunch was validated, yes over 80% of the calls are "my car won't start". That's not an emergency. CAA should not be covering this. One time on a cold day last winter we locked the keys in the car by accident (running) with our son in the car (he was in no danger don't overthink this, saying it due to the significance and sense of urgency). He could've unlocked the doors for us but we had just strapped his seatbelt and dropped the keys while doing so. We couldn't get through to CAA, had to call another company directly because the emergency line was plugged. Hitting a ditch is an emergency. My example is an emergency. Last night was becoming an emergency. Car breaking down on a rail track is an emergency. Car isn't starting in the cold and I'm perfectly fine but want to use insurance instead of getting a battery blanket for $50 or block cord for $15 is the furthest thing from emergency.

I been a loyal customer since 2021 and I have two accounts; one for me and the other for my mother. I called this evening for help for my mom who had tire problems. I find out CAA canceled my membership without notifying me via email or telephone. The agents could not explain why no communication was made to me about my membership. I was told by the supervisor to pay for the tower truck fee and go into the office on Monday. The supervisor told me I had to go in person to inquiry about my membership and ask if I can get reimbursed for the tow truck from tonight. If that happens, then to expect the reimbursement process will take months. This is my second time using my CAA since 2021 and I am disappointed in the lack of communication about my membership being canceled by CAA. Of all days, today is the Truth & Reconciliation day. Asking for clarification from a service provider only left me and my Elderly mother in the rainy cold parking lot….unsupported. Do better CAA!

CAA is a great company. Artur was so helpful and kind when he replaced my battery. He gave me advice on what else I need to get for my car in order for my battery run longer!